To add additional luggage, please log in to the "Manage My Booking" page of your airline using your confirmation number. The confirmation number and link was given to your in your confirmation email and is in your digital itinerary.

It is advisable to do your seat selection in advance to ensure that you are sitting together.

The instructions vary per airline. Please refer to your Confirmation email, One Month Preparation email, and digital itinerary for your personalized instructions.

Your luggage inclusions can be found under the remarks section in your digital itinerary.

Please email Jesa Travel at hello@jesatravel.com to make a change or cancel your reservations.

We will advise you depending on the terms and conditions how far away your departure date is.

If we are unavailable, your will receive an automatic reply with emergency contact details.

If you have booked your trip with a deposit, we will apply the final payment on the due date with the credit card of your choice.

You will receive an email reminding you that your payment is due 7-10 days in advance.

At this time you can let us know if you'd like to use the card on file, a different card, or split the payment between multiple cards.

We will send you a secure form if you'd like to use a different card than the one on file or we can collect the information over the phone if you prefer.

Yes! Please let us know and we can make partial payments or the full payment before the due date.

We will send you a secure form if you'd like to use a different card than the one on file or we can collect the information over the phone if you prefer.

Don't worry! Sometimes the airline would like to confirm your travel documents (such as passport) in person, or they are having technical difficulties.

Please give yourself extra time at the airport and see a representative for the airline at the check in desk. They will issue your boarding pass.

Travel insurance if always recommended, and often the insurance that comes with your credit card does not provide the coverage that you may need.

You can get a quote and purchase from our insurance link: https://b2c.advisormax.ca/tpi5080

If purchased, please forward your confirmation email to hello@jesatravel.com

Sometimes the airline apps can be glitchy. If you cannot access your reservation on the app, please go to the airlines website and access it from there.